From Chatbot to Agent: The Evolution of AI

The Chatbot Fatigue

We all know them: Chatbots that answer nicely but can't do anything. 'I can't help you with that, but here is a link.' In 2024, that was still okay. In 2025, it is a competitive disadvantage. Customers and employees expect action, not just text.

Enter the Agents

An AI agent is a chatbot with hands. It doesn't just say 'I can book the appointment', it opens the calendar, checks availability, sends the invite, and updates the CRM. It has tools and knows how to use them. This is the difference between a toy and a tool.

The Multi-Agent Orchestration

The next step is the collaboration of agents. A sales agent talks to the customer, a technical agent checks feasibility, and a legal agent checks the contract. Kivanto.ai orchestrates this dance so that complex processes run fully automatically – faster and more error-free than ever before.